Privacy Policy

We are committed to protecting your privacy


We collect the minimum amount of information about you that is commensurate with providing you with a satisfactory service. This Policy indicates the type of processes that may result in data being collected about you. Your use of this website gives us the right to collect that information.


Information Collected


We may collect any or all of the information that you give us depending on the type of transaction you enter into, including your name, address, telephone number, and email address, together with data about your use of the website. Other information that may be needed from time to time to process a request may also be collected as indicated on the website. Data in relation to credit card payments is processed by Square on a secure website linked to ours and they have their own privacy policy.


Shopping on our Website

Shopping on our website is safe and secure. Payment is made through Square. This technology safeguards your personal information and guarantees your privacy. The same technology is used today by the largest web merchants and on the most successful shopping portals on the internet. We do not store credit card numbers in our database and we do not reveal any credit card information when confirming your order. The email messages between The Train Exchange website and our customers is used to confirm orders and to notify customers about the status of the order process These email messages will never contain your credit card information. Regarding Square policies, please review their policies before finalizing order.


Information Use


We use the information collected primarily to process the task for which you visited the website. Data collected in Canada is held in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA). All reasonable precautions are taken to prevent unauthorized access to this information. This safeguard may require you to provide additional forms of identity should you wish to obtain information about your account details.




Your Internet browser has the facility for storing small files, commonly known as "cookies", that hold information which allows a website to recognize your account. Our website takes advantage of this facility to enhance your experience. You have the ability to prevent your computer from accepting cookies but, if you do, certain functionality on the website may be impaired.


Disclosing Information


We do not disclose any personal information obtained about you from this website to third parties except when required by law, or where needed in order to complete the transaction – e.g. when arranging for a courier company to deliver goods that you have ordered. We may also use the information to keep in contact with you and inform you of developments associated with our business. You will be given the opportunity to remove yourself from any mailing list or similar device. If at any time in the future we should wish to disclose information collected on this website to any third party, it would only be with your knowledge and consent. We may from time to time provide information of a general nature to third parties - for example, the number of individuals visiting our website or completing a registration form, but we will not use any information that could identify those individuals.


Changes to this Policy


Any changes to our Privacy Policy will be placed here and will supersede this version of our Policy. We will take reasonable steps to draw your attention to any changes in our Policy. However, to be on the safe side, we suggest that you read this document each time you use the website to ensure that it still meets with your approval.


This Privacy Policy page was last updated August 30, 2022.


Contacting Us


If you have any questions about our Privacy Policy, or if you want to know what information we have collected about you, please email us at . You can also correct any factual errors in that information or require us to remove your details from any list under our control.